Return & Exchange Policy

At SUN N' STONE, we want you to be happy with your purchase.

Eligibility

We accept returns or exchanges for eligible items if:

• The item is unused and in its original condition.

• The item is returned with its original packaging.

• The item is returned within the specified return period.

• The item is not damaged, altered, or worn.

Non-Returnable Items

For hygiene and safety reasons, certain jewelry items may not be eligible for return or exchange once worn.

Items that have been damaged due to improper use, exposure to chemicals, water, perfume, or failure to follow jewelry-care instructions may also be excluded.

Damaged or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs or videos showing the issue so we can review your request.

Exchange

If an exchange is approved, the replacement item will be subject to availability.

If the requested replacement is unavailable, we may offer an alternative solution.

Return Shipping

Return shipping arrangements and charges may vary depending on the reason for the return or exchange.

If the item was sent incorrectly or arrived damaged due to an issue on our side, we will review the case and provide the appropriate solution.

Refunds

Approved refunds will be processed using the applicable refund method available for your order.

For Cash on Delivery orders, additional information may be required to process an approved refund.

How to Request a Return or Exchange

To request a return or exchange, please contact SUN N' STONE through our official contact channels and provide:

• Order number

• Customer name

• Reason for return/exchange

• Photos or videos where applicable

Our team will review your request and guide you through the next steps.

SUN N' STONE reserves the right to reject requests that do not meet the conditions of this policy.