Shipping policy

Shipping Policy

At SUN N' STONE, we aim to make your shopping experience simple and convenient. Please read the following shipping information before placing your order.

1. Order Processing

Orders are usually processed within 1–3 business days after confirmation.

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Once your order has been dispatched, estimated delivery times are:

  • Major Cities: 2–5 business days

  • Other Areas: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier service, weather, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges will be displayed at checkout before you complete your purchase.

Any applicable free-shipping offers will be clearly mentioned on our website or promotional materials.

4. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations in Pakistan.

For COD orders, customers may be contacted to confirm their order before it is shipped.

Please provide an accurate and active phone number to avoid delivery issues.

5. Address Accuracy

Customers are responsible for providing the correct and complete shipping information, including:

  • Full name

  • Phone number

  • House/Street address

  • Area

  • City

  • Postal code, where applicable

SUN N' STONE is not responsible for delivery delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided through the available communication channel.

You can use the tracking information to follow your shipment through the relevant courier service.

7. Delayed Deliveries

While we work with our delivery partners to ensure timely delivery, delays may occasionally occur due to:

  • Weather conditions

  • Public holidays

  • High order volumes

  • Courier service issues

  • Incorrect or incomplete addresses

  • Events beyond our reasonable control

If your order is delayed, please contact us and we will assist you in checking its status.

8. Failed Delivery

If a delivery attempt fails because the customer is unavailable, provides an incorrect address or phone number, or refuses to receive the order, additional shipping charges may apply for re-delivery.

Repeatedly refused or unclaimed COD orders may affect the customer's ability to place future COD orders.

9. Damaged Packages

If your package appears damaged at the time of delivery, please contact SUN N' STONE as soon as possible.

Where appropriate, please provide clear photos or videos of the package and the product so we can review the issue.

10. International Shipping

At this time, SUN N' STONE may offer shipping only within Pakistan unless otherwise stated on our website.

Any international shipping availability, charges, customs duties, or taxes will be communicated separately where applicable.

11. Contact Us

If you have any questions regarding shipping or your order, please contact SUN N' STONE through the contact details provided on our website.

We appreciate your trust and look forward to delivering your SUN N' STONE jewelry to you.